At Scubaxpress, we are committed to providing reliable and timely delivery of your orders. Please review our shipping policy below.
- Shipping Locations:
- We deliver within the UK and selected international locations.
- Shipping availability and costs vary based on destination and order size.
- Processing Time:
- Orders are processed within 1-3 business days, excluding weekends and holidays.
- Once processed, you will receive a confirmation email with tracking details.
- Shipping Methods & Delivery Time:
- We offer standard and expedited shipping options at checkout.
- Estimated delivery times vary by location and will be provided at checkout.
- Delays may occur due to unforeseen circumstances such as weather or customs processing.
- Shipping Costs:
- Shipping fees are calculated at checkout based on the destination and order weight.
- Free shipping may be available on qualifying orders as per ongoing promotions.
- Tracking Your Order:
- Once your order is shipped, a tracking number will be sent via email.
- You can track your shipment on the carrier’s website for real-time updates.
- Incorrect or Undeliverable Addresses:
- Customers are responsible for providing accurate shipping details.
- Orders returned due to incorrect or incomplete addresses may incur additional shipping fees.
- Lost or Delayed Shipments:
- If your order is lost or significantly delayed, please contact us at [email protected]
- We will work with the carrier to resolve the issue as quickly as possible.
- Damaged Shipments:
- If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage.
- We will arrange for a replacement or refund as applicable.
- Changes to This Policy:
- We reserve the right to update our shipping policy at any time.
- Updates will be posted on this page with the revised effective date.
- Contact Us:
- For any shipping inquiries, please email us at [email protected]
By placing an order on our website, you agree to this Shipping Policy.