At Scubaxpress, we strive to ensure customer satisfaction with every purchase. If you are not satisfied with your order, please review our refund policy below.
- Eligibility for Refunds:
We accept refund requests under the following conditions:
- The item must be returned within 14 days of delivery.
- The item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase (order confirmation or receipt) is required.
- Non-Refundable Items:
Certain items are not eligible for refunds, including:
- Custom-made or personalized items.
- Clearance or sale items.
- Used or damaged products not due to our error.
- Refund Process:
To request a refund:
- Contact our customer support at [email protected] with your order details.
- If your return is approved, we will provide instructions on how to return the item.
- Once we receive and inspect the returned item, we will notify you of the refund approval status.
- If approved, refunds will be processed within 7-10 business days to the original payment method.
- Return Shipping:
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a trackable shipping service to ensure the return reaches us. - Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us at [email protected] within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost. - Late or Missing Refunds:
If you haven’t received your refund within the expected timeframe:
- Check with your bank or credit card provider, as processing times may vary.
- If you still have concerns, contact us at [email protected]
- Changes to This Policy:
We reserve the right to modify this refund policy at any time. Updates will be posted on this page with the revised effective date. - Contact Us:
For any refund inquiries, please email us at [email protected]
By making a purchase on our website, you agree to this Refund Policy.